1. Agreement
These Terms and Conditions are an agreement between you and Tikal Online, the operator of Tikal Sunbound. By accessing the website, creating an account or playing the game, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.
Additional terms shown at checkout, in an app store or for a specific event may also apply. If those terms conflict with these Terms, the more specific terms control for that feature.
2. Eligibility
You must be at least 13 years old to create an account. If the law where you live requires you to be older to consent to online services, you may use Tikal Sunbound only with the involvement and permission of a parent or legal guardian. The adult who accepts these Terms for a minor is responsible for the minor's use of the service.
You may not use the service where doing so would violate applicable law or if we have previously suspended your access for serious or repeated violations.
3. Accounts and security
- Provide an email address you control and keep your account information accurate.
- Protect your password, sign-in links and access tokens. Do not share, sell or transfer an account.
- Choose character and guild names that comply with these Terms and do not impersonate others.
- Tell us promptly at accounts@tikal.online if you believe your account has been compromised.
You are responsible for activity performed through your account unless it results from a security failure under our control. We may require email verification or other reasonable checks before restoring access or acting on an account request.
4. Limited game license
Subject to these Terms, Tikal Online gives you a personal, limited, revocable, non-exclusive, non-transferable license to access and use Tikal Sunbound for entertainment. The service, game world, software, art, music, names, stories, characters and other content remain owned by Tikal Online or its licensors.
You may not copy, distribute, sell, publicly perform, reverse engineer, bypass technical protections, create derivative services from, or commercially exploit the service except where applicable law expressly allows an exception that cannot be waived.
5. Player conduct
Help keep Yaxalún fair and welcoming. You may not:
- Harass, threaten, exploit, stalk or discriminate against another person.
- Post hate speech, sexually exploitative material, illegal content, personal information about others, spam or scams.
- Cheat; use bots, automation or unauthorized software; exploit bugs; duplicate items; manipulate rankings or economies; or evade a restriction.
- Interfere with servers, accounts or networks; probe for vulnerabilities; distribute malware; or attempt unauthorized access.
- Impersonate staff, submit false reports, misuse support, or use the service for fraud or unlawful activity.
- Buy, sell or trade accounts, game currency or virtual items outside systems we expressly authorize.
You may block other players where the feature is available. Send urgent safety or conduct concerns to accounts@tikal.online.
6. Player content
“Player Content” includes names, guild information, messages and other material you submit. You keep any rights you have in your Player Content. You give Tikal Online a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit and moderate it only as reasonably necessary to operate, secure and improve Tikal Sunbound and comply with law.
You represent that you have the right to submit your Player Content and that it complies with these Terms. We may remove or limit access to content that violates these Terms, risks harm or creates legal exposure. In-game chat is not a private or confidential channel.
7. Virtual items, memberships and purchases
Game currency, cosmetic items, memberships and other virtual benefits are licensed access rights, not personal property or legal tender. They have no cash value, may not be redeemed for money and may not be transferred outside authorized game systems.
If purchases are offered, the price, billing period and renewal terms will be shown before payment. Subscriptions continue until cancelled through the applicable payment provider. Cancellation normally preserves access through the end of the paid period. Taxes, refunds, chargebacks and store rules may be governed by the payment provider or app store. Statutory refund rights remain unaffected.
We may correct errors, reverse fraudulent or duplicated transactions, and adjust virtual economies to protect fair play. We will not remove paid access arbitrarily, but entitlements may be limited after a refund, chargeback, account termination for serious misconduct or service closure as permitted by law.
8. Availability, updates and changes
Tikal Sunbound is an evolving online game. Features, balance, content, system requirements and availability may change. We may perform maintenance, test features, reset unstable test data or discontinue a feature. We will use reasonable care to avoid unnecessary loss of durable account progress and will provide notice of material changes when practical.
An internet connection and compatible device are required. We do not promise uninterrupted access, a particular latency, indefinite support for a device, or that every defect will be corrected.
9. Suspension and termination
You may stop using the service at any time and may request account deletion through our account deletion page. We may warn, mute, remove content from, restrict, suspend or terminate an account when reasonably necessary to enforce these Terms, protect players or the service, comply with law, or address fraud and security risks.
Where appropriate, enforcement will consider severity, repetition and context. Serious safety, fraud, security or legal issues may require immediate action. Sections that by their nature should continue—such as ownership, disclaimers, limits of liability and dispute terms—survive termination.
10. Disclaimers
To the maximum extent permitted by law, Tikal Sunbound is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.
We are not responsible for third-party services, links, networks, app stores or payment providers outside our reasonable control. Your use of those services may be governed by their own terms.
11. Limitation of liability
To the maximum extent permitted by law, Tikal Online will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data, goodwill or opportunities arising from the service. Where liability cannot be excluded, our total liability for claims relating to the service will not exceed the greater of the amount you paid to Tikal Sunbound during the 12 months before the claim or US $100.
These limits do not apply to fraud, willful misconduct, death or personal injury caused by negligence, or any liability that applicable law does not permit us to limit. Consumer protections that apply where you live remain in force.
12. General terms
Changes
We may update these Terms to reflect changes to the game, law or our providers. We will post the new version and date here. Material changes will receive additional notice when reasonably appropriate. Continued use after the effective date means you accept the revised Terms, where permitted by law.
Governing rules and disputes
These Terms are governed by the laws that validly apply to the relationship, without overriding mandatory rights you have where you live. Courts and dispute forums with jurisdiction under applicable law may hear disputes. Before filing a formal claim, please contact us so we can try to resolve it informally.
Entire agreement and severability
These Terms, the Privacy Policy and any applicable feature-specific terms are the agreement about the service. If one provision is unenforceable, the remaining provisions continue. A delay in enforcing a provision is not a waiver.
Contact
Email accounts@tikal.online.