1. Scope and contact
Tikal Online operates Tikal Sunbound and the website at tikalsunbound.com. This policy applies to the website, web game, account services and any Tikal Sunbound mobile application that links to it.
Questions, privacy requests and complaints may be sent to accounts@tikal.online. To help us protect your account, we may need to verify that a request comes from you.
2. Information we process
Account and identity information
- Email address, generated account identifier, account status and verification history.
- A securely derived password hash when you use email and password. We do not store your plain-text password.
- If Google sign-in is available and you choose it, a Google account identifier and verified email address.
- Short-lived session, verification, recovery and game-join tokens.
Game and social information
- Character names and profiles, calling, appearance selections, location, progression, inventory, equipment, quests, skills, guilds, friends, rankings, trades and other gameplay state.
- Messages sent through nearby, direct, party or guild chat and actions such as invites, blocks and moderation outcomes. Other players may see information that you choose to make visible in the game.
- Support, safety and administration records, including suspension reasons and audit records where needed to operate and protect the service.
Purchase information
If purchases are made available, we may process product, entitlement, subscription status, provider customer identifiers, checkout status, refunds and disputes. Payment card details are handled by the payment provider or app store, not stored directly by Tikal Sunbound.
Technical information
We and our infrastructure providers may process IP address, request time, browser or device details, error information and security events. We use IP addresses for connection handling, abuse prevention and rate limiting.
3. How we use information
We use information to:
- Create and secure accounts; verify email addresses; provide sign-in and recovery.
- Save characters and progression, synchronize the game world and deliver multiplayer, guild, ranking, chat and commerce features.
- Process purchases and manage entitlements when those features are available.
- Respond to support requests, investigate abuse, enforce game rules and protect players and the service.
- Maintain, troubleshoot and improve reliability, compatibility and game balance.
- Meet legal, accounting, security and compliance obligations.
Where applicable law requires a legal basis, we rely on performance of our agreement with you, our legitimate interests in operating and protecting the game, compliance with legal obligations, and consent where the law requires it. You may withdraw consent at any time, but this does not affect processing already completed.
6. How long we keep information
We keep account and character information while your account remains active and for a reasonable period afterward when needed to complete deletion, preserve service integrity, resolve disputes or meet legal obligations. Short-lived sessions and account-action tokens expire automatically.
Chat availability is limited within active game systems, but some social or guild information may be included in saved game state. Security, moderation, purchase, audit and backup records may be kept longer where reasonably necessary for fraud prevention, accounting, dispute handling, recovery and legal compliance. Backup copies are removed or overwritten on the service's normal backup cycle.
7. Your choices and rights
Depending on where you live, you may have the right to request access, correction, deletion, restriction, portability or objection, and to appeal or complain to a data-protection authority. You may also sign out, avoid optional social features, block other players and manage a purchase subscription through the provider that processed it.
To request deletion, follow the steps on our account deletion page. For any other privacy request, email accounts@tikal.online from your registered address. We may retain limited records when required by law or reasonably necessary for security, fraud prevention, transaction records or the rights of others.
8. Children
Tikal Sunbound is not directed to children under 13. If you are under the age at which you may consent to online services in your country, a parent or legal guardian must review and accept the Terms for you. If we learn that we collected personal information from a child in a way that is not permitted by law, we will take reasonable steps to delete it.
9. Security and international transfers
We use administrative, technical and organizational safeguards designed for the sensitivity of the information we process, including encrypted transport, hashed passwords, short-lived tokens, access controls, rate limits and provider safeguards. No method of transmission or storage is completely secure.
Our providers may process information in countries other than your own. Where required, we use recognized safeguards for international transfers and limit providers to the information needed for their work.
10. Changes to this policy
We may update this policy when the game, providers or legal requirements change. We will post the revised policy here and update the date above. If a change materially affects your rights, we will provide additional notice when reasonably appropriate.
Contact: accounts@tikal.online.