Delete your account in the app
- Sign in and open the account/adventurer selection screen.
If you are playing, leave the realm first and return to your account. - Open “Delete account.”
Review the warning, then enter your current password if requested. For Apple or Google accounts without a password, sign in again if your session is more than five minutes old. - Type DELETE and choose “Permanently delete my account.”
This removes your account, all adventurers and progress, ends active sessions and revokes the stored Sign in with Apple authorization. This cannot be undone.
Cancel active subscriptions with the store first. Deleting the game account does not cancel renewal or transfer purchases to a new account.
Request deletion by email instead
You do not need to install or sign in to the app to start this request. If you used Apple's Hide My Email and cannot send from the relay address, include your account's relay address or character name; we will arrange another way to verify ownership. Never send passwords, verification codes or sign-in tokens.
- Email us from the address registered to your Tikal Sunbound account.
Use contact@tikal.online with the subject “Tikal Sunbound account deletion request.” - Include enough information to locate the account.
Provide your account email and, if available, one character name. Do not send your password or a sign-in token. - Complete verification if requested.
We may ask you to confirm control of the registered email before processing a permanent deletion.
What deletion covers
After verification, we will delete or de-identify the account and associated character profiles, progression, inventory, social relationships and other game state that we are not required to keep. Deletion is permanent and cannot be undone.
Some information may remain for a limited time in backups until those backups are overwritten. We may retain limited transaction, fraud-prevention, moderation, security or legal records when reasonably necessary or required by law. Those records will not be used to continue normal gameplay.
Subscriptions and payment records
Deleting your game account may not automatically cancel an active subscription handled by Stripe, Apple, Google or another payment provider. Cancel the subscription through the provider's management tools before requesting deletion. The provider may keep billing records under its own legal obligations.
Before you continue
- Save any information you want to keep.
- Resolve open purchases, refunds or support cases where possible.
- Make sure you can receive email at the registered address.
For more detail, read the Privacy Policy. If you only need help recovering access, contact contact@tikal.online instead of requesting deletion.